PRIVACY POLICY

OUR COMMITMENT TO YOU

UPDATED: MAY 1, 2024

Experience Houston is committed to protecting the privacy of users of the Experience Houston website. The information we collect is used exclusively to facilitate services that we provide to you. We value your privacy and will take all necessary steps to protect it and maintain your trust.

OUR PROMISE

We will not communicate with you unless you expressly request it. We are committed to your privacy and will not share your personal information with any third party that is not a trusted partner of Experience Houston.

OUR COMMITMENT TO PRIVACY

To make sure your personal information remains confidential, we communicate these privacy guidelines to every Experience Houston employee, vendor, and partner.

Experience Houston does not knowingly solicit personal information from children or send them requests for personal information.

Experience Houston and all program websites or email correspondence may contain links to other sites. Experience Houston does not share your personal information with those sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

Experience Houston’s Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

HOW TO CONTACT EXPERIENCE HOUSTON

+1 832.491.6920

For questions about privacy and data collection through www.experiencehouston.com, contact privacy@experiencehouston.com.

INFORMATION WE COLLECT

To better serve site visitors and customers, Experience Houston collects two basic types of information from our customers:

Personally Identifiable Information: This is information that can be used to distinguish or trace an individual's identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. This information is voluntarily provided to us by our customers and is used by us for the purpose of fulfilling requests, inquiries, or travel service orders. Experience Houston does not rent or sell any of this information to anyone.

Aggregate User and Tracking Information: This information gives us insights on how our customers and site visitors use our site and our other products. This data is anonymous in nature and does not contain/is not linked with any personally identifiable information. We use this information to ensure that our website, emails, and marketing efforts continue to appeal to our customers.

NAVIGATION INFORMATION

Each time you visit Experience Houston websites, anonymous navigation information is collected by our servers. This information includes:

The type of browser and operating system you are using.
The address of the referring site (i.e., the previous site you had visited) and the website you leave our site to visit.
The date and time of your visit.
Your server's IP address (a number which is unique to the machine); and
The address of the pages you accessed.

This provides Experience Houston with information about how the website is used and navigated, including the number of hits, the frequency of visits, and the duration of visits to each web page on the site. It does not personally identify individual users.

USER DATA/DATA COLLECTION: SOCIAL MEDIA (FEATURES) AND WIDGETS

Our website includes social media programs and features, such as the Facebook Like button and widgets, such as the Share button. If you choose to use these features, they may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media programs, features, and widgets we use are either hosted by a third-party or hosted directly on our site. Your interactions with these features are governed by the Privacy Policy of the company providing the feature(s).

Cookies are files that contain small amounts of data. If your browser is configured to accept these files, they are stored on your computer's hard drive. Experience Houston uses these data files when you visit our site to anonymously identify you. By using cookies, Experience Houston is able to:

Completely support and enhance your visit to our site.
Ensure that you won't see the same advertisements too often.
Better measure how many users view and navigate our site.
Better measure how effective our online marketing campaigns are performing.

If you wish, you may set your browser to refuse cookies. However, by refusing to accept a cookie, you will not be able to access some pages on www.experiencehouston.com. Since many websites use some form of cookie technology, setting your browser to refuse cookies may restrict your access to certain information or product offerings on those websites. Some Experience Houston cookie files remain on your computer's hard drive unless and until you manually delete the file. Experience Houston cookie files do not contain personally identifiable information or track an individual users' movement through our site.

A Experience Houston third-party advertiser cookie file may also be placed on your hard drive during your visit to our website. The purpose of these types of cookies is to collect aggregate statistics about your visit to our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you. These cookies do not contain personally identifiable information.

For example, Google, as a third-party vendor, uses cookies to serve ads on www.experiencehouston.com. Google's use of the DoubleClick DART cookie enables it to serve ads to Experience Houston users based on their visit to www.experiencehouston.com and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

TRACKING PIXELS

As a means of measuring the efficacy of the online advertising and marketing campaigns that Experience Houston employs, we allow third-party advertising companies to use a single-pixel image file on our site to collect information about your visit. This information is anonymous in nature. It only identifies actions being performed on our website. It does not tie actions back to any individual user of our website. No personally identifiable information is collected during this process.

Certain Experience Houston marketing and confirmation emails may also contain a single-pixel image file to detect when and whether you've opened the email. Experience Houston may also track clicks from email communications using an internal or third-party tracking system. Experience Houston uses this personal information to continually assess and improve the products and services we offer.

These tracking mechanisms are used to ensure that Experience Houston websites and emails continue to provide relevant content that is interesting and useful to our customers.

INFORMATION FROM THIRD-PARTY SOURCES

Experience Houston may periodically add or update information about you obtained from third-party sources. Examples include updated address or email address information from such sources as co-branded businesses, business partners, or other third parties. This information can help us accurately fulfill orders or deliver purchase confirmation messages. We also receive aggregate information such as page views, search terms, and click-through information from sources, such as companies we advertise with.

HOW WE USE THE INFORMATION WE COLLECT

Experience Houston may use your information, including personally identifiable information, for business purposes including, without limitation, for the following business purposes:

To improve the quality of your www.experiencehouston.com visit.
To complete your partnership or event purchase.
To bill your credit card when you make a purchase or register for an event.
To credit your credit card if we issue you a refund.
To notify you of any changes to your purchase.
To send marketing communications and purchase confirmations that you have opted-in to or otherwise agreed to receive.
To send surveys to you.
To update your user account with any information we receive from you or from third-party sources about you.

Additionally, Experience Houston may use your non-personally identifiable information it collects during your site visit, during your interaction with our emails, or during your interaction with our third-party marketing efforts for other purposes including without limitation, the following:

To better monitor in aggregate the effectiveness of our advertising and marketing campaigns.
To better monitor in aggregate how visitors and customers are using our site.
To ensure that our website and emails continue to provide relevant content that is interesting and useful to our customers.
To uncover and diagnose problems with our servers.
For day-to-day system administration needs.

Special note: Information we collect on how you use our site does not include personally identifiable information unless you choose to specifically provide us with such information.

This information can be used to display targeted advertising. We do not use personally identifiable information to deliver such targeted advertising.

Additionally, Experience Houston may use your information, including personally identifiable information, for special purposes. Below are a few examples of special purposes:

In disclosures to law-enforcement agencies when required by law.
In disclosures to law-enforcement agencies and/or credit card companies in cases of partner fraud or in other cases where an individual poses a threat to the interests of Experience Houston.
To resolve customer or credit card company disputes.

In some cases, we may choose to buy or sell assets. In these business transfers, partner information, including personally identifiable information, is typically one of the business assets that is transferred. Moreover, if Experience Houston, or substantially all of its assets were acquired, or in the unlikely event that Experience Houston goes out of business or enters bankruptcy, partner information, including personally identifiable information, would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Experience Houston may continue to use your personally identifiable information as set forth in this policy.

From time to time, Experience Houston may enter into agreements with third-party providers for web analytic and other similar services. If Experience Houston enters into such an agreement, Experience Houston may share your information, including personally identifiable information, with the provider or such provider may have access to and collect your information on behalf of Experience Houston. Your information, including personally identifiable information, may be stored with the provider. Before sharing or storing any customer information with a third-party provider, Experience Houston shall ensure that any provider agrees to comply with the terms and conditions of this privacy policy. Additionally, Experience Houston requires any third-party provider of web analytic or other similar services to maintain industry security standards to protect your information.

If you prefer your web browsing patterns on www.experiencehouston.com or our program sites to be tracked anonymously or if you prefer for your web browsing patterns to not be tracked in this way, please click here for opt-out options.

WHAT YOU'LL RECEIVE FROM EXPERIENCE HOUSTON

Experience Houston believes that honest and clear communications with our partners is a key part of a great user experience. We only want to send you e-mail that you expect to receive or that you have requested. All our e-mail contains clear information on how to unsubscribe, and we honor all requests as quickly as possible. Below are examples of types of communications you may receive from us.

MARKETING OR PROMOTIONAL EMAILS

If you sign up for one of our marketing e-mails either directly, at a live event, during a contest sign-up, or by any other means, we will send you the marketing e-mail that you have requested.

We only send these e-mails to site visitors and partners who sign up for one of our mailing lists or who agree to future contact regarding special promotions and offers from Experience Houston. These mailings contain clear information on how to unsubscribe, and we honor all requests as quickly as possible.

If you are receiving e-mail from us and wish to unsubscribe, either follow the unsubscribe instructions in the e-mail, e-mail us, call us, or send us a note via postal mail to inform us that you do not want to receive e-mail from our company.

POSTAL MAIL

Upon order request, Experience Houston will utilize your postal address to fulfill your order/request.

HOW TO OPT-OUT OF FUTURE COMMUNICATIONS

To opt-out of future communications please contact us.

ANSWERING YOUR INQUIRIES

When contacted either in person, via phone or email, we will use your e-mail address, telephone number or postal address to respond to you.

WHAT INFORMATION EXPERIENCE HOUSTON SHARES

Experience Houston does not rent or sell any of your personally identifiable information to anyone. Services sold on Experience Houston websites are provided by parties other than Experience Houston. These parties include but are not limited to hotels, tour operators, attractions, restaurants, agency partners, online travel agencies, and vendors. Experience Houston will provide only the personally identifiable information to these parties that is necessary to complete or fulfill your services transaction.

Special note: The practices and privacy policies of these other parties may differ from Experience Houston’s policies. Experience Houston suggests and encourages you to review their privacy policies to gain further understanding of their procedures for collecting, using, and disclosing your information.

Experience Houston may also share personally identifiable information to third parties who provide or offer other services on our behalf. We may also share your personally identifiable information with business partners with whom we jointly market products or services. If you choose to access such third-party services and provide authorization, we may share information about you, including your personal information, with those business partners. Please note that we do not control the privacy practices of third-party business partners and recommend you evaluate their practices before deciding to provide your personal information.

Experience Houston may also share aggregate information to service providers, business partners and advertisers. In these cases, Experience Houston does not provide personally identifiable information. In addition, Experience Houston may contract with third-party vendors for survey distribution, promotions or to facilitate sweepstakes or contests.

SECURITY

We make our best efforts to ensure that our systems are secure. Experience Houston safeguards the security of the data you provide to us with physical, electronic, and managerial procedures.

YOUR RIGHT TO UPDATE YOUR INFORMATION

If you wish to update information held about you or your company by Experience Houston, please e-mail your new details to privacy@experiencehouston.com.

ABOUT THIS POLICY

The Experience Houston Privacy Policy was posted on May 1, 2024. Experience Houston reserves the right to change, alter or modify this policy for any reason at any time. In cases where there are substantial material changes to our policy about the way Experience Houston handles personally identifiable information, we will provide prominent notice of the changes on our website. By submitting information to Experience Houston, you consent to its collection and use by us in accordance with this Privacy Policy.

A Destination & Event Management Company

PRIVACY POLICY

OUR COMMITMENT TO YOU